How much are the shipping costs?
Depending on the location or country, as well as the weight of the product or package, a cost table is established.
How is sending realized?
Deliveries will be made to any address within the European territory. Once the order has been sent, we will inform you by email of the tracking number and the carrier that will make the delivery.
Please note that deliveries are not made to PO boxes, and we will not be responsible for shipments if a PO box has been indicated as the destination address.
To avoid incidents in the delivery (wrong addresses, inability to find someone at home), it is essential that you fill in the contact telephone box.
What is the deadline?
Orders are processed until 12:00 noon in Spain and Portugal, until 10:00 in other countries. Orders processed after that time will be shipped one day late. Once the order is processed, the delivery time is between 4 and 7 days if it has been made on a working day (except for shipments to the Canary Islands, Ceuta and Melilla and orders for laces). On Saturdays, Sundays and holidays there is no order pick-up or delivery service, a circumstance that will have to be taken into account when calculating delivery dates.
In the event that an order is not available for any material, FERNANDO ALONSO will contact the user giving him a new delivery time, or instead proceed to a full refund. We can also ask the customer if they want a shopping voucher or place another order instead. At Fernando Alonso we have an online customer service, so that you can always find the help you need.
Incidents in the delivery of your order
Orders will be delivered to the address designated by the buyer, FERNANDO ALONSO does not assume any responsibility when delivery cannot be made as a result of the information provided being inaccurate or incomplete or when delivery cannot be made due to the absence of the recipient. Notwithstanding the foregoing, FERNANDO ALONSO SL will adopt the measures required of a diligent merchant so that delivery can be made as soon as possible, both to the satisfaction of the sender and that of the recipient.
How can I check the status of my shipment?
When your order leaves our warehouses, you will receive an informative email, in some cases you may receive a tracking number from the carrier so that you can verify the status of your order, in other cases and because the carrier is your own you will receive the notification of departure and the day of delivery.
How can I receive a package to an address other than my home address?
You just have to enter your new shipping address when placing your order. It is perfect for sending gifts to your friends or receiving a package at your vacation spot. Do it before your order is already in transit, if so we advise you to speak directly to our customer service, they will help you and advise on how to solve any incident.
EXCHANGE AND RETURNS
How can I cancel an order if I finally don't want to receive it?
You can cancel it as long as it has not been sent. Please note that orders are shipped Monday through Friday the first business day after purchase.
To cancel, go to the Your orders section and enter the order number and email address with which you placed it.
The system will show you the details of the order and if the Cancel option appears, you can click to cancel it. Once canceled you will receive an email informing of the cancellation. If this option does not appear, your order has already been sent and you cannot cancel it.
You can also contact our Customer Service to cancel it, as long as the order has not been previously dispatched.
If the order has already left our warehouses, it will not be possible to cancel it, but the return can be made once received.
How many days do I have to make an exchange or return an order?
We hope you are satisfied, but if you need to return your order, you have a period of 14 calendar days from the date of receipt of the order to make your return.
How can I return my order?
To make a return, the customer must enter the website www.fernandoalonsosl.es and go to the "my account" section and select the "returns" section, where the customer will find a history of their orders. Next to the order number there will be a button that you must press to return that order.
The management of the return will be carried out within a period of 14 working days, from Monday to Friday, from the receipt of the return. Once processed, the corresponding amount is returned according to your original payment method.
Through the website, it is only possible to process returns of products previously purchased at fernandoalonsosl.es
Is it possible to change the order received by another?
Our goal is that each client is completely satisfied. If for any reason you are not completely satisfied, you have 14 days to return it. And after making the return, place the new order.
To proceed with the return, check that you meet the following conditions:
The product must arrive in the same condition as when you received it, that is, with the packaging, seals and all accessories. It is not necessary for you to indicate any reason to make your return.
You must bear the transport costs (return costs). We can always replace your product or generate a purchase voucher if you tell us to do so, but if we do not, we will make a full refund when the product arrives at our facilities and we check that it has not been used or tampered with.